Client Experience Specialist
1 week ago
Client Experience Specialist
at Veterinary Emergency Group
ABOUT US
Veterinary Emergency Group (VEG) is a dynamic and expanding emergency veterinary service with multiple locations nationwide. Our commitment is to assist both people and their pets during critical times. We are transforming emergency veterinary care with a focus on customer satisfaction and a supportive workplace for our employees.
CULTURE AND VALUES AT VEG
At VEG, we prioritize the well-being of our clients and their pets, ensuring they feel secure and appreciated. We aim to provide our employees with an equally rewarding experience. With the highest Net Promoter Score in our sector, we are dedicated to making VEG a desirable workplace for top talent in emergency veterinary care. Our goal is to consistently find solutions that meet our clients' needs, while fostering a supportive environment for our teams.
ROLE OVERVIEW
As a Client Experience Specialist, you will manage high-level customer interactions at our facility, ensuring that all communications are effective and leave a positive impression. You will lead by example, delivering outstanding customer service while maintaining open lines of communication with our veterinary professionals regarding medical issues.
KEY RESPONSIBILITIES
- Act as a liaison between veterinary staff and clients to ensure the well-being of pets and their owners.
- Enhance operational efficiency by managing all communications and anticipating client needs.
- Provide timely and accurate information to clients with sensitivity and professionalism.
- Discuss financial options with clients, offering support during challenging situations.
- Ensure appropriate follow-up with clients regarding their pets' care.
- Utilize feedback and data analysis to identify areas for improvement.
QUALIFICATIONS
- Proven leadership abilities.
- 1-2 years of experience in a high-level customer service role.
- Exceptional interpersonal skills, with a focus on active listening and empathy.
- Strong motivation to assist others.
- Positive and energetic demeanor.
BENEFITS
- Competitive compensation package.
- Comprehensive health insurance.
- Generous paid time off.
- 401k plan with company matching.
- Parental leave with full pay.
VEG values diversity and is dedicated to fostering an inclusive workplace that reflects a wide range of backgrounds, perspectives, and skills. We are an equal opportunity employer and look forward to welcoming you.
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