Energy Transformation Manager

2 weeks ago

Salt Lake, Utah, United States Resource Innovations Full time
Job Title: Manager of Client Success Management

Resource Innovations is seeking a highly skilled and motivated Manager of Client Success Management to join our dynamic team. As a Manager of Client Success Management with Resource Innovations, you will lead strategy and decision-making for the Client Success team, guide client onboardings, and oversee client relationships for all RI Client Services clients.

Key Responsibilities:
  • Develop and implement project plans to ensure client satisfaction
  • Identify client needs and translate those needs into plans for delivery
  • Ensure client-facing deliverables and company-facing scorecards are delivered accurately and on time
  • Oversee Client Success Management practices and services to ensure they meet expectations
  • Track and analyze KPIs, contractual expectations, budgets, remediations, and improvements across all programs
Requirements:
  • 3+ years of client relationship handling experience, including escalation handling
  • 3+ years of experience in project coordination, project management, or transition management
  • 2+ years of experience in supervision or peer mentoring
  • Excellent written and verbal communication skills
  • Demonstrated ability to build, track, and implement project plans
Preferred Skills:
  • Advanced meeting and process facilitation skills
  • Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
About Resource Innovations:

Resource Innovations is a women-led energy transformation firm focused on impact. We're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

We are an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.

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