Customer Service Representative

3 days ago


El Monte, California, United States Nexus HR Services Full time
Job Title: Customer Service Representative

Nexus HR Services is seeking a skilled Customer Service Representative to join our team in El Monte, CA. This role involves handling inbound and outbound calls, providing information and assistance to customers while maintaining professionalism and empathy.

Key Responsibilities:
  • Handle incoming calls from members and providers' offices.
  • Make outgoing calls as assigned, documenting findings.
  • Provide accurate information and assistance to customers.
  • Utilize QuickCap and IMS software to record customer interactions and update information.

Salary: $23-$25 per hour

Requirements:
  • High School Diploma or equivalent.
  • At least 3 years of experience in a call center or detailed office work role.
  • Knowledge of medical terminology, insurance processes, and healthcare regulations.
  • Excellent verbal and written communication skills.

Benefits: Dental, Vision, Medical, 401k, Paid Leave, and others.

The ideal candidate will possess strong interpersonal skills, the ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Bilingual (English/Spanish) highly preferred.

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