Customer Service Representative

6 days ago


El Monte, California, United States EFP Staffing Full time

We are seeking a highly skilled Customer Service Representative to join our team at EFP Staffing.

The ideal candidate will possess excellent communication and problem-solving skills, with a strong attention to detail and ability to work in a fast-paced environment.

This role is perfect for individuals who enjoy working with customers, have a passion for the aerospace industry, and are eager to take on new challenges.

Job Summary:

  • Provide exceptional customer service to clients in the aerospace industry
  • Process and route all incoming and outgoing quotes in accordance with customer deadlines
  • Maintain open, closed, and archived customer orders and quotes
  • Routinely process purchase order follow-ups, weekly status reports, work order changes, delivery expedites, and trouble-shoot problematic purchase orders
  • Perform liaison activities between the customer, engineering, inspection, accounting, and shipping personnel

Responsibilities:

  1. Primary Job Functions:
    1. Prepare and process all incoming and outgoing quotes in accordance with customer deadlines
    2. Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system
    3. Maintain open, closed, and archived customer orders and quotes
    4. Maintain ERP customer database
  2. Secondary Job Functions:
    1. Process and route all mail and incoming faxes
    2. Assist accounting department with collections and miscellaneous accounting issues
    3. Cover reception area on an as-needed basis
    4. Occasionally relieve officials of clerical work and minor administrative details

Requirements:

  • $18-23 depending on experience
  • Knowledge of AS9100 Quality System a plus
  • Experience of working with Aerospace OEMs
  • Attention to detail / accuracy
  • Punctuality
  • Safety-minded
  • Willingness to learn and teach
  • Adaptable and humble
  • Critical thinker
  • Team player
  • Ability to work unsupervised and in a group
  • Knowledge of customer service ethics, principles, and procedures
  • Proficiency in administrative and documentation procedures
  • Minimum of 3 years of experience in Customer Service
  • Good English reading and writing skills
  • Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)

Additional Information:

  • Overtime (OT) expected depending on production needs
  • Full-time work: 8 hours/shift, M-F

About EFP Staffing:

We are a leading staffing agency specializing in placing top talent in various industries, including aerospace. Our goal is to provide exceptional customer service and help our clients achieve their goals.



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