Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at EFP Staffing.
The ideal candidate will possess excellent communication and problem-solving skills, with a strong attention to detail and ability to work in a fast-paced environment.
This role is perfect for individuals who enjoy working with customers, have a passion for the aerospace industry, and are eager to take on new challenges.
Job Summary:
- Provide exceptional customer service to clients in the aerospace industry
- Process and route all incoming and outgoing quotes in accordance with customer deadlines
- Maintain open, closed, and archived customer orders and quotes
- Routinely process purchase order follow-ups, weekly status reports, work order changes, delivery expedites, and trouble-shoot problematic purchase orders
- Perform liaison activities between the customer, engineering, inspection, accounting, and shipping personnel
Responsibilities:
- Primary Job Functions:
- Prepare and process all incoming and outgoing quotes in accordance with customer deadlines
- Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system
- Maintain open, closed, and archived customer orders and quotes
- Maintain ERP customer database
- Secondary Job Functions:
- Process and route all mail and incoming faxes
- Assist accounting department with collections and miscellaneous accounting issues
- Cover reception area on an as-needed basis
- Occasionally relieve officials of clerical work and minor administrative details
Requirements:
- $18-23 depending on experience
- Knowledge of AS9100 Quality System a plus
- Experience of working with Aerospace OEMs
- Attention to detail / accuracy
- Punctuality
- Safety-minded
- Willingness to learn and teach
- Adaptable and humble
- Critical thinker
- Team player
- Ability to work unsupervised and in a group
- Knowledge of customer service ethics, principles, and procedures
- Proficiency in administrative and documentation procedures
- Minimum of 3 years of experience in Customer Service
- Good English reading and writing skills
- Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
Additional Information:
- Overtime (OT) expected depending on production needs
- Full-time work: 8 hours/shift, M-F
About EFP Staffing:
We are a leading staffing agency specializing in placing top talent in various industries, including aerospace. Our goal is to provide exceptional customer service and help our clients achieve their goals.
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