Customer Service Representative

3 weeks ago


South El Monte, California, United States PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm.

About the Role

As a key member of our customer service team, you will be responsible for managing high call volumes in a fast-paced environment. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.

Key Responsibilities:

  • Manage multiple calls simultaneously and respond to customer inquiries in a timely manner
  • Actively listen to customer concerns and provide effective solutions
  • Build rapport with customers to foster loyalty and retain business
  • Utilize CRM software to accurately document customer interactions

Requirements:

  • Excellent verbal and written communication skills in English
  • Strong problem-solving and decision-making abilities
  • Proficiency in computer systems and customer relationship management (CRM) software

Estimated Salary: $45,000 - $60,000 per annum based on experience



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