Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm.
About the RoleAs a key member of our customer service team, you will be responsible for managing high call volumes in a fast-paced environment. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.
Key Responsibilities:
- Manage multiple calls simultaneously and respond to customer inquiries in a timely manner
- Actively listen to customer concerns and provide effective solutions
- Build rapport with customers to foster loyalty and retain business
- Utilize CRM software to accurately document customer interactions
Requirements:
- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Proficiency in computer systems and customer relationship management (CRM) software
Estimated Salary: $45,000 - $60,000 per annum based on experience
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