Service Engagement Associate

2 days ago


Humble, Texas, United States Boot Barn Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Engagement Specialist to join our team at Boot Barn. As a Service Engagement Specialist, you will be responsible for providing exceptional customer service, promoting a culture of customer engagement, and driving sales growth.

Responsibilities
  • Provide exceptional customer service, ensuring a positive and engaging experience for all customers.
  • Assess customer needs and preferences, making recommendations to drive sales growth and increase customer satisfaction.
  • Develop and maintain strong relationships with customers, partners, and colleagues to drive business results.
  • Stay up-to-date on product knowledge, promotions, and company initiatives to effectively communicate with customers and drive sales.
  • Work collaboratively with the sales team to achieve sales goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • 1-2 years of customer service experience, with a focus on sales and customer engagement.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong product knowledge and ability to learn quickly.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Flexibility with scheduling and willingness to work extended hours when necessary.
Competencies
  • Customer Centric/Sales Driven: Assesses customer experience and promotes a culture of customer engagement.
  • Effective Communication: Listens carefully and communicates information clearly and professionally.
  • Establish Trust: Follows through on commitments and promotes a culture of respect and compliance.
Benefits and Compensation
  • Competitive hourly rate, plus selling incentives and monthly store sales bonus opportunity.
  • Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
  • Paid Time Off plan for year-round Boot Barn Partners.
  • Medical, Dental, Vision, and Life Insurance.
  • 401(k) plan with generous company matching.
  • Flexible schedules and work/life balance.
  • Opportunities for growth and development within the company.
Physical Demands and Work Environment

In general, the following physical demands are representative of those that must be met by a Service Engagement Specialist to successfully perform the essential functions of this job.

  • Standing, walking, and squatting less than fifty percent of the work shift.
  • Required to lift, move, and carry up to 40 pounds.
  • Ability to read, count, and write to accurately complete all documentation and reports.
  • Must be able to see, hear, and speak to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Manual dexterity required using hands to finger, handle, feel, and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ ] Light: Office work, some lifting, bending, stooping, or kneeling, walking

[ X ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing



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