Service Engagement Associate
2 days ago
We are seeking a highly motivated and customer-focused Service Engagement Specialist to join our team at Boot Barn. As a Service Engagement Specialist, you will be responsible for providing exceptional customer service, promoting a culture of customer engagement, and driving sales growth.
Responsibilities- Provide exceptional customer service, ensuring a positive and engaging experience for all customers.
- Assess customer needs and preferences, making recommendations to drive sales growth and increase customer satisfaction.
- Develop and maintain strong relationships with customers, partners, and colleagues to drive business results.
- Stay up-to-date on product knowledge, promotions, and company initiatives to effectively communicate with customers and drive sales.
- Work collaboratively with the sales team to achieve sales goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
- 1-2 years of customer service experience, with a focus on sales and customer engagement.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong product knowledge and ability to learn quickly.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Flexibility with scheduling and willingness to work extended hours when necessary.
- Customer Centric/Sales Driven: Assesses customer experience and promotes a culture of customer engagement.
- Effective Communication: Listens carefully and communicates information clearly and professionally.
- Establish Trust: Follows through on commitments and promotes a culture of respect and compliance.
- Competitive hourly rate, plus selling incentives and monthly store sales bonus opportunity.
- Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.
- Medical, Dental, Vision, and Life Insurance.
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth and development within the company.
In general, the following physical demands are representative of those that must be met by a Service Engagement Specialist to successfully perform the essential functions of this job.
- Standing, walking, and squatting less than fifty percent of the work shift.
- Required to lift, move, and carry up to 40 pounds.
- Ability to read, count, and write to accurately complete all documentation and reports.
- Must be able to see, hear, and speak to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Manual dexterity required using hands to finger, handle, feel, and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ ] Light: Office work, some lifting, bending, stooping, or kneeling, walking
[ X ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
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