Customer Service Quality Improvement Specialist

1 day ago


Tarrytown, New York, United States US Tech Solutions Full time

Job Description:

We are seeking a highly skilled Customer Service Quality Improvement Specialist to join our team at US Tech Solutions. As a key member of our staff augmentation firm, you will play a critical role in improving customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

Key Responsibilities:

  • Implement production, productivity, quality, and customer-service standards.
  • Contribute customer service information and recommendations to strategic plans and reviews.
  • Determine customer service requirements by maintaining contact with customers and visiting operational environments.

Requirements:

  • Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
  • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.

Skills:

Salesforce, CRM

Education:

Bachelor's Degree



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