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AWS Security Operations Supervisor
2 months ago
Job Overview:
| Amazon Web Services, Inc.
The AWS Security Operations Center (SOC) is seeking a dedicated Security Operations Supervisor who will oversee the technical support and security response for both logical services and physical data center systems. This role is crucial in ensuring the security of AWS, its customers, and partners.
Candidates should have a strong background in managing support engineering teams in a 24/7 operational environment, with a solid understanding of security principles and their practical applications.
An exemplary candidate will demonstrate a successful track record in areas such as military operations, network operation centers, logical security, and technical customer support. Exceptional written communication skills are essential, along with the ability to lead a diverse team of employees with varying skill levels. The role involves mentoring analysts to continuously enhance performance in a dynamic operational setting.
Managers must possess a technical management background, enabling them to identify and resolve operating system and web application security challenges across both physical and logical domains. A proactive, adaptable, and professional approach is required, with a commitment to maintaining the highest standards of work.
The AWS SOC operates year-round, necessitating shift work that includes days, nights, weekends, and holidays. Flexibility in scheduling is essential, as the candidate will manage analysts across different shifts, including overnight.
Key Responsibilities:
As an AWS Security Operations Supervisor, you will implement security strategies and procedures aligned with service level agreements, policies, standards, and operational protocols.
You will oversee communications, security responses, and escalations, facilitate operational requirements, manage trouble tickets, and provide additional services as necessary.
Specifically, the Security Operations Supervisor will:
- Lead and manage security strategies and processes in accordance with established service level agreements and operational protocols.
- Collaborate with the AWS SOC Operations Team to respond to physical security incidents across the AWS data center network.
- Manage the administrative functions of a small, agile team, including staffing, scheduling, performance management, training, and development.
- Analyze security findings, research mitigations, and assess potential vulnerabilities from various sources to address root causes.
- Handle high-security incidents, communicate risks to stakeholders, and escalate issues to ensure effective mitigation.
- Employ a security-focused mindset to evaluate risks across the organization and escalate as necessary.
- Develop innovative solutions to security challenges through technology or process enhancements.
- Prepare progress reports, briefs, and documentation regarding security issues and operational improvement opportunities affecting AWS data center operations.
- Collaborate closely with other Amazon security and service teams to address AWS security posture concerns and facilitate stakeholder engagement.
- Interface with technical teams and leadership to translate security mitigation strategies into actionable tasks.
- Provide technical support to customers through various communication channels and utilize knowledge of IT systems for troubleshooting.
A day in the life at AWS SOC involves expanding physical and logical security services to support the growth of our data centers and related security functions.
The AWS SOC is looking for a self-driven Security Operations Supervisor with experience in security technology, problem-solving skills, analytical abilities, and a strong customer focus.
Join the team dedicated to enhancing security on a global scale across new and existing AWS infrastructure.
About the Team:Diverse Experiences
Amazon Security values diverse experiences. We encourage candidates to apply even if they do not meet all qualifications listed in the job description.
At Amazon, security is vital for maintaining customer trust and delivering exceptional customer experiences. Our organization is responsible for establishing and upholding high security standards across all Amazon products and services.
We provide talented security professionals with opportunities to advance their careers while gaining experience in various areas, including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture:In Amazon Security, we foster a culture of learning and curiosity. Ongoing diversity, equity, and inclusion events inspire us to embrace our unique perspectives. Addressing complex security challenges requires a celebration of diverse ideas and voices.
Training & Career Growth:
We are committed to continuous improvement and strive to be Earth's Best Employer. Our culture promotes knowledge-sharing, training, and career advancement resources to help you grow as a well-rounded professional.Work/Life Balance:
We prioritize work-life harmony. Achieving success at work should not come at the expense of personal sacrifices, which is why flexible work hours and arrangements are integral to our culture.
