AWS Technical Operations Manager

1 month ago


Seattle, Washington, United States Amazon Full time
About the Role

We are seeking an experienced Technical Operations Manager to lead a team of Support Engineers providing world-class support on all AWS offerings.

The ideal candidate will have a strong technical background, excellent communication skills, and experience managing technical teams in a high-paced operations environment.

Key Responsibilities
  • Field technical support inquiries from customers
  • Complete analysis and present periodic reviews of operational performance
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Make recommendations to customers about how new AWS offerings fit in their company architecture
  • Champion and advocate for customer requirements within AWS
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Requirements
  • Engineering, Computer Science, or IT degree or equivalent experience
  • 7+ years' experience in managing engineering teams in high-paced operations environment with 5+ years as a senior manager with a track record of success
  • Hands-on technical experience in Security technologies
  • Technical experience in AWS services
  • Innovative-thinking balanced with a strong customer and quality focus
  • MBA or equivalent experience
  • Experience handling large enterprise technical customer escalations
  • Exceptional people leadership and engagement skills and demonstrated ability to inspire and motivate large teams of 25- Project and program management experience in delivering key business outcomes
  • Strong record of driving projects to improve operations and support-related processes and the right technical support experience
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.



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