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Child Support Processing Clerk

2 months ago

Brockton, Massachusetts, United States Mass., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Child Support Processing Clerk to join our team at Mass., Inc. The successful candidate will be responsible for performing a variety of duties related to the establishment and enforcement of court orders pertaining to divorce, separation, and paternity matters involving minor children within the Probate and Family Court Department.

Key Responsibilities
  • Perform general intake case duties, including receiving court papers and documents from the Department of Revenue and other parties.
  • Check the index for new cases, assign docket numbers, and prepare index and docket sheets.
  • Docket all complaints, judgments, orders, income assignments, and actions taken by the Court on the hearing date.
  • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
  • Provide customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public.
  • Distribute the Child Support Case Intake Form and Child Support Enforcement Services Application Form to parties in child support matters.
  • Respond to routine requests for information concerning cases, scheduling, and court procedures.
  • Perform other duties as the needs of the Court require.
Requirements
  • Graduation from high school or its equivalent.
  • Some general clerical or customer service experience.
  • Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred.
  • General knowledge of modern office practices and procedures.
  • Ability to serve the public and others with business with the court in a courteous and professional manner.
  • Ability to learn the procedures and functions, manual and automated, of the office to which assigned.
  • Ability to understand and follow verbal and written instructions.
  • Ability to perform routine data entry at an acceptable rate of speed.
  • Ability to establish and maintain effective working relationships with court staff.
  • Ability to communicate effectively with others.
Preferred Qualifications
  • A minimum of two years of experience as a Child Support Processing Clerk I.
  • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to child support cases processed within the work unit or functional area to which assigned.
  • Working knowledge and ability to effectively use MassCourts or other court-used automated case management systems.
  • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents.
  • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner.
  • Demonstrated ability to provide specialized or technical information.
  • Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines.
  • Demonstrated ability to exercise more independent judgment when appropriate.
  • Demonstrated ability to identify problems with court documents, papers, and filings and to take appropriate action within established guidelines.
  • Demonstrated ability to function as a resource person.
  • Demonstrated ability to train employees.