Technical Process Specialist

1 week ago


Brockton, Massachusetts, United States Infosys Full time
Job Description

As a Technical Process Specialist at Infosys BPM, you will play a crucial role in providing professional support to our business areas. Your primary responsibility will be to act as a single point of contact for all digital-related questions and issues, requiring a deep understanding of our products and services.

Key Responsibilities:

  • Solve complex issues within assigned business areas, improving co-worker efficiency
  • Register, analyze, prioritize, solve, and assign incoming cases in a timely and accurate manner
  • Drive communication with end-users and product teams regarding case progress
  • Contribute to cross-functional work, driving support organization goals towards business areas
  • Lead in continuously improving support quality by building, maintaining, and sharing knowledge with colleagues

Requirements:

  • High School Diploma or equivalent from an accredited institution
  • At least 2 years of relevant experience in technical support
  • Good written and verbal English communication skills
  • Preferred: Experience with Agile methodology and ITIL framework

About Us:

Infosys BPM Limited is a leading provider of end-to-end transformative business process management (BPM) services. Our integrated IT and BPM solutions approach enables us to unlock business value across industries and service lines, addressing business challenges for our clients.

We have 45 delivery centers in 16 countries, with 57,694 employees from 111 nationalities. We have been consistently ranked among the leading BPM companies globally and have received over 60 awards and recognitions in the last 5 years.



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