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Mortgage Retail Sales Consultant

2 months ago

Los Angeles, California, United States WELLS FARGO BANK Full time
About this Role

We are seeking a highly skilled Mortgage Retail Sales Consultant to join our team at Wells Fargo Bank. As a key member of our Consumer Lending division, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Participate in soliciting residential mortgages from various sources, including realtors, builders, and financial professionals.
  • Produce high-quality loans that are compliant with regulatory requirements and provide excellent customer service.
  • Build and maintain relationships with external partners, including realtors, builders, and financial professionals.
  • Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace, staying informed of mortgage industry trends and developments.
  • Present recommendations for producing loans and exercise independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans.
  • Understand real estate appraisals, title reports, and real estate transactions.
  • Receive customer applications, quote rates and points, and complete follow-up activities with registration lock-in; analyze and offer mortgage loan products based on client needs.
  • Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk.
  • Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures; maintain high standards of client satisfaction and quality by ensuring timely and proactive customer communication.
  • Pursue Wells Fargo training offerings to increase knowledge of company products, policies, and procedures, and underwriting requirements.
Requirements
  • 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Preferred Qualifications
  • Basic Microsoft Office skills.
  • Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
  • Excellent verbal, written, and interpersonal communication skills.
  • Mortgage industry experience.
  • Knowledge and understanding of sales prospecting and generating referrals.
  • Experience developing and cultivating professional relationships.
  • Customer service experience.
Job Expectations
  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
  • Ability to lift 20+ pounds.
  • Reliable transportation.
  • Ability to work nights, weekends, and/or holidays as needed or scheduled.