Associate, Client Support Specialist

3 weeks ago


Charlottesville, Virginia, United States S&P Global Full time

About the Role:

The Client Operations team is responsible for delivering exceptional client support on our business intelligence tool. As a key member of this team, you will be responsible for providing high-quality data, functionality, and product support to our clients. This involves conducting investigative conversations, driving product usage, and promoting revenue growth.

Responsibilities and Impact:

  • Providing timely and accurate support to clients through various channels, including phone, email, and chat.
  • Effective workflow management, including logging and tracking information in our systems.
  • Collaborating with other departments to resolve complex cases and improve operational efficiency.
  • Developing and delivering client trainings and persona-based workshops to enhance product knowledge.
  • Participating in user acceptance testing efforts to ensure our products meet the highest standards for client experience.

Requirements:

  • Bachelor's degree in finance, accounting, economics, or business.
  • Prior client-facing experience and strong relationship management skills.
  • Excellent communication and customer service skills.
  • Ability to work well in a team environment and collaborate with colleagues from diverse backgrounds.

About S&P Global:

S&P Global is a leading provider of data and analytics solutions. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Benefits:

  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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