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Client Support Associate

1 month ago

Charlottesville, Virginia, United States S&P Global Full time
About the Role:

The Client Operations team at S&P Global is responsible for providing exceptional support to clients using our business intelligence tool. As a Client Support Associate, you will be part of a global team that drives product usage and revenue. You will learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams across the organization, including Sales, Technology, Content, and Industry Research.

Responsibilities and Impact:

Provide high-level data, functionality, and product support to clients, researching and analyzing appropriately and using all available resources.

Answer inbound phone calls, emails, and chats from external clients.

Manage workflows effectively, including logging and tracking information in the appropriate systems in an accurate and timely manner.

Pass advanced cases to other departments following procedures.

Apply Lean principles to improve operational efficiency in your daily job.

Use diagnostic techniques to go beyond client wants and delve into the why.

Record and deliver persona/workflow-based client trainings with adequate support and oversight.

Participate in user acceptance testing efforts to ensure products meet the highest standard for client experience.

Document client queries for product associates to build a central repository of information.

Compensation/Benefits Information:

S&P Global offers a competitive salary range for this position, with the final base salary based on individual factors such as location, experience, and qualifications. This role is eligible for an annual incentive plan and additional benefits.

What We're Looking For:

We seek a candidate with a bachelor's degree in finance, accounting, economics, or business, and past client-facing experience. The ideal candidate will have strong relationship management skills, a passion for building relationships with finance professionals, and enthusiasm for learning and working in the financial services industry. Strong communication and customer service skills are also essential.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence:

S&P Global Market Intelligence delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. We transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our Purpose:

We believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. We strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. We're an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.