Help Desk Support Specialist

3 days ago

Charlottesville, Virginia, United States General Dynamics Information Technology Full time
Job Title: Help Desk Support Service Specialist

Join General Dynamics Information Technology (GDIT) as a Help Desk Support Service Specialist and play a critical role in ensuring the smooth operation of our clients' IT systems.

About the Role:

We are seeking a highly skilled and experienced Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware. You will handle problems that the first-tier of help desk support is unable to resolve, interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Key Responsibilities:
  • Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Handle problems that the first-tier of help desk support is unable to resolve.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Escalate more complex problems to Senior Level.
  • Provide first contact and incident resolution to customers with hardware, software, and application problems.
  • Perform systems administration of desktop systems connected to local and wide area networks.
  • Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
  • Provide polite and friendly customer service.
  • Attempt to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalate incidents to Tier III when required.
  • Document incident status and solutions in incident database tools.
Requirements:
  • Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience.
  • DoD M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
  • IAT II 8570/8140 Baseline Certification Security+ or equivalent.
  • 1 Year DoD experience.
  • NOSC support experience, including problem resolution and incident tracking.
What We Offer:

At GDIT, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Help Desk Support Service Specialist looking for a new challenge, please apply today

  • Help Desk Support Specialist

    1 week ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistTransform technology into opportunity as a Help Desk Support Service Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...

  • Help Desk Support Specialist

    2 weeks ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistTransform technology into opportunity as a Help Desk Support Service Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a skilled Help Desk Support Service Specialist to join our team. As a Help...

  • Help Desk Support Specialist

    1 week ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistTransform technology into opportunity as a Help Desk Support Service Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a skilled Help Desk Support Service Specialist to join our team. As...

  • Help Desk Support Specialist

    6 days ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistJoin General Dynamics Information Technology (GDIT) as a Help Desk Support Service Specialist and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.Job Summary:We are seeking a skilled Help Desk...

  • Help Desk Support Specialist

    4 weeks ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistAt General Dynamics Information Technology, we are seeking a skilled Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware.Key Responsibilities:Provide second-tier...

  • Help Desk Support Specialist

    3 weeks ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistJoin General Dynamics Information Technology (GDIT) as a Help Desk Support Service Specialist and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.Job Summary:We are seeking a skilled Help Desk...

  • Help Desk Support Specialist

    4 weeks ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will provide technical support to end-users for PC, server, mainframe applications, and hardware. You will handle problems that the first-tier help desk support is unable to resolve and interact with...

  • IT Support Specialist

    3 weeks ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job Title: IT Help Desk SpecialistUniversity of Virginia Facilities Management is seeking a skilled IT Help Desk Specialist to provide top-notch technical support to our employees. As a key member of our team, you will be responsible for resolving computer hardware and software issues, as well as providing assistance with smartphone and tablet support and...

  • Technical Support Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key ResponsibilitiesProvide technical support to end-users for PC, server, and mainframe applications and...

  • Technical Support Specialist

    1 week ago

    Charlottesville, Virginia, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key ResponsibilitiesProvide technical support to end-users for PC, server, and mainframe applications and...

  • Enterprise IT Support Specialist

    4 weeks ago

    Charlottesville, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking an Enterprise IT Support Specialist to join our team. As an Enterprise IT Support Specialist, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware. You will handle problems that the first-tier of help desk support is unable to resolve,...

  • Technical Support Specialist

    3 weeks ago

    Charlottesville, Virginia, United States Insight Global Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key Responsibilities:Provide technical support to end-users for PC, server, and mainframe...

  • Desktop Support Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Charlottesville, Virginia.In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support,...

  • Front Desk Supervisor

    7 days ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Job Title: Front Desk SupervisorDonohoe Companies is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service and that the hotel runs smoothly.Key Responsibilities:Supervise...

  • Finance Support Specialist

    1 month ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Finance Support Specialist to join our team at the Commonwealth of Virginia. As a key member of our Finance Solution Center, you will provide exceptional customer support and service to our stakeholders, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide best-in-class...

  • Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States Staybridge Suites Charlottesville Airport Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Staybridge Suites Charlottesville Airport. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining the highest standards of...

  • Brain Injury Support Specialist

    2 weeks ago

    Charlottesville, Virginia, United States The BridgeLine Full time

    Join The BridgeLine Team as a Brain Injury Support SpecialistWe are seeking a dedicated and compassionate Brain Injury Support Specialist to join our team at The BridgeLine. As a key member of our staff, you will play a vital role in supporting individuals with brain injuries to achieve their goals and live fulfilling lives.About the RoleAs a Brain Injury...

  • Front Desk Associate

    3 days ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling front desk operations, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide exceptional...

  • Front Desk Associate

    4 weeks ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    Job Title: Front Desk ClerkJob Summary:We are seeking a highly skilled and experienced Front Desk Clerk to join our team at Donohoe Construction Company. As a Front Desk Clerk, you will be responsible for providing exceptional guest services and ensuring a positive experience for our clients.Key Responsibilities:Check guests in and out of the hotel according...

  • Technical Support Specialist in Charlottesville

    1 month ago

    Charlottesville, Virginia, United States Desktop & Depot Support Full time

    Desktop Support Role at Desktop & Depot SupportOverview:Desktop & Depot Support is seeking motivated individuals for the position of Desktop Support in Charlottesville. This role involves collaboration with our valued clients and encompasses a variety of responsibilities, including:Providing technical assistance for workstation software issuesExecuting PC...