Hospitality Front Office Professional
1 day ago
Hospitality Front Office Professional
About UsAt Hampton Inn & Suites, we are committed to delivering exceptional guest experiences. Our team is passionate about providing warm and personalized service to every visitor.
Job DescriptionThis position requires a skilled front office professional to manage front desk operations, ensuring seamless interactions with guests and internal teams. Key responsibilities include greeting and welcoming guests, handling phone calls, and maintaining accurate records.
Key Responsibilities:- Greet and welcome guests and clients as they arrive, ensuring a positive first impression.
- Answer and direct phone calls in a professional manner.
- Manage the scheduling and booking of appointments or meetings.
- Maintain the cleanliness and organization of the front desk area.
- Issue visitor badges and maintain records of visitors and clients.
- Handle inquiries and provide information about our services.
- Perform administrative tasks, including data entry, document filing, and managing correspondence.
- Assist with preparing meeting rooms and materials as needed.
- Process incoming and outgoing mail and packages.
- Support other team members and departments as needed to ensure smooth operations.
The ideal candidate will possess:
- A high school diploma or equivalent; additional education or certifications in hospitality or administration is a plus.
- Previous experience in a front desk or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
- A positive attitude and a passion for providing excellent customer service.
We offer a competitive salary: $50,000 - $60,000 per year, depending on experience.
Additional benefits include opportunities for professional development and advancement, as well as a comprehensive compensation package.
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