Service Coordinator Senior
4 weeks ago
We are seeking a highly skilled Service Coordinator to join our team at Louisiana CAT. This role is responsible for coordinating and organizing repairs, consulting with customers, and making strategic repair recommendations to ensure customer success.
Key Responsibilities:- Coordinate service technician schedules and customer work orders
- Prepare quotes for repairs and communicate information to customers
- Open, review, and close work orders
- Monitor work in progress and communicate changes to customers
- Highly preferred: Bachelor's degree in a related field
- Highly preferred: Minimum 2+ years relevant work experience
- Required: Ability to prioritize customer requests, meet deadlines, and provide accurate reporting and documentation
- Required: Strong computer skills, including MS Office and inventory software platforms
- Required: Effective communication and presentation skills
- Competitive salary range of $60,000 - $80,000 per year, depending on experience
- Health, dental, vision, and life insurance benefits
- Short- and long-term disability insurance
- Voluntary accident, critical illness, hospital indemnity, cancer, and supplemental life insurance
- 401(k) plan with company match
- Paid holidays and vacation time
- Tuition reimbursement and student loan assistance
- Employee discounts and credit union membership
Louisiana CAT is a leading provider of Cat equipment, service, and parts in the state of Louisiana. We have been serving our customers since 1933 and are committed to building strong relationships and providing exceptional service. Our team is dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
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