Customer Service Representative
18 hours ago
At Community Choice Financial Family of Brands, our mission since 1987 has been to provide exceptional customer experiences. We offer a range of financial services, including Loans, Money Orders, Wire Transfers, and Check Cashing throughout KY, IN, MI, and OH.
Job DescriptionWe are seeking a Customer Service Representative to join our team. As a key member of our staff, you will play a crucial role in ensuring that our customers receive top-notch service. Your primary responsibilities will include:
- Providing exceptional customer experiences through education and recommendations based on their financial needs
- Assisting with customer account management, including accepting payments and monitoring appointments
- Leveraging business-to-business partnership opportunities and participating in in-store and community events
- Developing customer relationships to build new business and maintain store profitability
- Entering and maintaining accurate customer information in the Point-of-Sale system
To be successful in this role, you will need:
- A High School Diploma or equivalent
- Excellent verbal and written communication skills
- The ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
We offer a comprehensive benefits package, including:
- New hire training program
- Access to a robust learning management system
- Performance-based career advancement
- Educational Reimbursement Program up to $5,000 per 12-month period
- Traditional 401(k) and Roth 401(k) Retirement plan with Company match
- Multiple coverage choices for medical insurance
- Paid Time Off
The estimated salary for this position is between $40,000 and $60,000 per year, depending on experience and location. This figure is based on national averages and may vary depending on individual circumstances.
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