Field Service Engineer

1 week ago

Ladson, United States Lincoln Electric Full time

Company Overview:
Lincoln Electric stands as the global leader in the engineering, design, and production of advanced arc welding solutions, automated joining, assembly, and cutting systems, as well as plasma and oxy-fuel cutting equipment. Our expertise in brazing and soldering alloys solidifies our position as a frontrunner in the industry.

Recognized as the Welding ExpertTM, Lincoln Electric excels in materials science, software development, automation engineering, and application expertise, all aimed at enhancing our customers' fabrication capabilities to contribute to a better world.

Position Overview:
We are currently in search of a US-based Field Service Engineer with a robust background in mechanical and electrical systems, coupled with strong troubleshooting abilities. This role is part of a Global Service Team.

Key Responsibilities:
1. Execute comprehensive service tasks on our innovative robotic assembly and welding systems throughout North America, including robot calibrations, software updates, and general troubleshooting.
2. Provide customers with clear operational guidance to maximize equipment efficiency.
3. Diagnose and resolve customer issues promptly, especially during machine shutdowns.
4. Collaborate with clients to propose long-term enhancements and coordinate with the Engineering team.
5. Install aftermarket parts/products as upgrades or retrofits for existing clients.
6. Identify spare parts needs and communicate with the back-office team.
7. Generate service reports that include value propositions and recommendations for customers.
8. Cultivate and maintain strong relationships with customers at both managerial and operational levels, reinforcing Lincoln Electric's reputation as a premium equipment and automation solution provider.
9. Be prepared to travel domestically and internationally up to 75% of the year.
10. Perform additional duties as assigned based on workload requirements.

Required Qualifications:
- High School Diploma/GED or equivalent experience.
- Minimum of 3 years' experience in the installation and servicing of high-value industrial machinery.
- Strong software, electrical, and mechanical skillset; familiarity with robotic welding equipment is essential.
- Flexibility to work varied hours based on a changing schedule.
- Excellent communication, organizational, interpersonal, and diagnostic skills.
- Ability to work independently with minimal supervision.
- Commitment to travel 75% of the year across North America.
- Proficient in English, both written and verbal.
- Valid US driver's license with a clean driving record.

Preferred Qualifications:
- Technical certifications in an engineering discipline, preferably in Electrical/Mechanical Engineering or Mechatronics.
- Proficiency in additional languages such as Spanish or French.

Work Environment:
While performing the duties of this position, employees may be exposed to moving mechanical parts, vibrations, airborne particles, and various machine lubricants and cleaning chemicals. The noise level in the work environment is typically moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. Employees are regularly required to talk or hear, stand or walk on cement floors, use hands for handling or grasping, and reach with hands and arms. The position may require occasional lifting, pushing, and pulling of objects weighing up to 60 pounds.

EEO Statement:
Lincoln Electric promotes equal employment opportunities and will not discriminate against any applicant or employee based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, veteran status, genetic information, or pregnancy-related conditions.

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