Commercial HVAC Service Operations Lead

3 weeks ago

Ashburn, Virginia, United States Carrier Full time
About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce is dedicated to delivering exceptional services that make a difference to people and our planet.

Job Summary

We are seeking an experienced Service Operations Lead to join our Washington DC location. The ideal candidate will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

Key Responsibilities

Administer service contracts to optimize profits and ensure customer satisfaction and retention. Proactively monitor and pursue selling opportunities to ensure pull-through revenue goals are met. Assist leadership in driving on-time, within-budget completion of service jobs. Manage all time charged to jobs, including Procard transactions. Manage accounts receivable and assist with resolving customer billing disputes. Procure parts and materials for scheduled maintenance, repairs, and emergency service calls. Manage warranty and startup jobs. Complete booking of new jobs and set up billing plans. Review open orders daily to ensure timely completion of jobs. Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs.

Requirements

High School diploma or GED. Valid Driver's License. 2+ years of customer service experience. 2+ years of relevant HVAC service industry experience preferred. Strong experience in Microsoft Office Suite, Salesforce, and SAP. Bachelor's degree in Business Management or relevant field preferred.

Equal Opportunity Employer

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.

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