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Partner Success Manager
2 months ago
Abridge is a pioneering healthcare technology company that empowers deeper understanding in healthcare through AI-powered solutions. We're seeking a highly skilled Partner Success Manager to join our team and play a crucial role in ensuring the satisfaction, adoption, and growth of our solutions within our customers' environments.
Key Responsibilities- Adoption Success: Build and maintain strong relationships with assigned customers, including clinicians, to ensure retention and support continued growth. Act as a trusted advisor, offering guidance and best practices to growth utilization and adoption of Abridge across the organization.
- Partner Expansion: Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans. Conduct regular business reviews with key executive stakeholders to demonstrate value attainment, highlight growth and utilization, share learnings and best practices, and align around continued opportunity to expand our collective impact.
- Partner Success Advocacy: Support clinician users in partnership with the clinical success team and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements. Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
- Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role.
- 3+ years of experience working in or with enterprise businesses, preferably health systems.
- Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
- Clear and effective communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
- Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
- Strong problem-solving skills, with a proactive and results-oriented mindset.
- Ability to multitask and manage multiple client relationships simultaneously.
- Familiarity with CRM software and customer success tools is a plus.
- Strong organizational and project management capabilities.
- Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI.
- Unlimited PTO for salaried team members, plus 13 paid holidays.
- Comprehensive and generous benefits package.
- 16 weeks paid parental leave, for all full-time employees.
- Flexible working hours — we care more about what you accomplish than what specific hours you're working.
- Remote work environment.
- Equity for all new employees.
- Generous equipment budget for your home office setup ($1600).
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup.
