Mortgage Servicing Expert

6 days ago


Tampa, Florida, United States Fay Servicing Full time

We are Fay Servicing, a specialty mortgage servicer dedicated to providing innovative solutions for the mortgage banking industry. As a leader in loan portfolio management, origination, servicing, and related niches, we seek talented individuals to join our teams across the country.

About the Role

This Customer Service Representative position involves answering telephonic customer inquiries, researching and resolving issues, and greeting customers in a professional manner. We require strong analytical and communication skills, as well as the ability to learn quickly and adapt to change.

Duties and Responsibilities
  1. Answer customer calls promptly and professionally
  2. Resolve customer inquiries and issues efficiently
  3. Maintain accurate records of customer interactions
  4. Collaborate with colleagues to achieve high-quality customer service

The estimated salary for this role is $58,000 - $72,000 per year, depending on location and experience. At Fay Servicing, we offer benefits such as equity and inclusion opportunities, E-Verify participation, and a commitment to diversity and equal opportunity.



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