Quality Assurance Specialist

4 weeks ago


New York, New York, United States Ten Group Full time

About Us

Ten Lifestyle Group is a leading provider of lifestyle and travel services, committed to delivering exceptional experiences to our members.

We are seeking a detail-oriented and proactive Quality Analyst to ensure the quality and accuracy of email communications and purchases within our program.

The ideal candidate will be responsible for overseeing and implementing the Guardian Process, which involves reviewing email content and purchases for accuracy and compliance with program guidelines.

This role is essential for maintaining high standards of communication and financial accuracy, particularly for team members with less than six months of experience or those requiring additional quality oversight.

Responsibilities:
  • Email Review and Approval: Review all email communications created and sent by Learning Managers (LMs) with less than six months of experience or those who have not passed their Quality Assurance (QA) score for email for two or more consecutive months.
  • Ensure emails are accurate in terms of content, grammar, punctuation, and adherence to program guidelines before distribution to cardholders.
  • Collaborate with management and other stakeholders to ensure compliance with agreed standards for email communication.
  • Purchase Review and Oversight: Conduct daily reviews of all purchases made within the program to ensure accuracy and alignment with policies.
  • Report any discrepancies or issues to management for further action.
  • Program Launch & Process Management: Work with management to establish and manage the Guardian Process during the first two months of program launch.
  • Continuously assess the process, making improvements as needed to ensure effectiveness and compliance with established goals.
  • Monthly Reporting and Trend Analysis: Compile and provide monthly reports detailing the number of emails reviewed by LMs.
  • Identify and report trends in email communications, highlighting areas for improvement or additional training.

Requirements:

  • Previous experience in a quality role
  • Strong attention to detail
  • Excellent English skills, both verbal and written
  • Experience working with teams
  • Experience with reporting

Preferred Requirements:

  • Writing qualification or equivalent
  • Technical background with an ability to use various technologies
  • Experience within the travel industry

This is a hybrid role which requires you to be in the office 2-3 days a week.

Salary Range: $75K to $90K

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Why Work with Us?

  • We are the global market leader
  • We are entrepreneurs
  • We invest in technology
  • We invest in people
  • And most importantly, we are fun and we have fun


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