Customer Service Specialist
6 days ago
As a leading manufacturer of tile and natural stone in the United States, Dal-Tile is committed to excellence and innovation. Our company values include a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond medical and dental coverage, and a belief that every employee deserves a productive life outside of work.
Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our team. This role will require someone who is responsible for providing a variety of support services such as servicing walk-in customers, completing sales transactions, and performing material handling duties like receiving, loading/unloading material, pulling/ assembling customer orders, and conducting inventory checks.
Key Responsibilities- Provides customer service by waiting on customers, assisting them in determining order requirements, answering inquiries, providing samples, and directing selection assistance.
- Completes sales transactions and accepts payments.
- Addressees and resolves customer complaints (returns and order errors).
- Processes payments and receipts, reconciles DSRs and cash box, prepares bank deposits, balances petty cash, and updates customer master files.
- Enters customer orders, creates plant/RDC orders, and completes stock replenishment orders.
To be successful in this role, you will need:
- A high school diploma or equivalent experience.
- At least 3 years of customer service experience and warehouse experience.
- Excellent organizational, math, time management, computer skills, detail-oriented, customer service, and safety-conscious competencies.
We offer a competitive salary and a comprehensive benefits package, including a company match on our 401(k) plan, employee purchase discount, tuition reimbursement, and more. As a proud supporter of our U.S. military, veterans, and their families, we strongly encourage active military personnel, transitioning service members, and veterans to apply.
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