IT Support Specialist

2 weeks ago


Plano, Texas, United States Connection Full time
Position Overview

Connection is excited to present a remarkable opportunity through our Technical Staffing division for a Desktop Support Technician. This role is a direct-hire position with a prominent client in the hospitality sector. The work schedule is Monday through Friday, from 8 AM to 5 PM CST, offering a competitive hourly rate of $24.

Role Responsibilities

This position involves providing desktop support, which encompasses deployments, equipment relocations, installations, and configuration modifications. Responsibilities include troubleshooting intricate issues on Windows PCs, Macs, printers, and mobile devices, as well as installing software, peripherals, and managing data transfers.

About Connection

At Connection, we simplify the complexities of IT by facilitating the relationship between individuals and technology. Whether a client seeks improved warehouse inventory management, workforce enhancement, or data security solutions, we deliver results. Our expertise lies in identifying the optimal mix of technology hardware, software, cloud solutions, and support services.

Our Unique Culture

Our workforce is enriched by diverse backgrounds, experiences, and viewpoints, which fuels our innovation and the creation of distinct technology solutions. We encourage you to contribute your ideas and experiences to a team that values creativity and collaboration.

Why Work with Us

At Connection, you will discover a supportive environment and a fulfilling career, complemented by excellent benefits. We are committed to offering a comprehensive rewards package that addresses the financial, emotional, and physical needs of our employees and their families. Our benefits include competitive compensation, 401k plans, medical insurance, and more. We prioritize our employees' emotional wellbeing by providing complimentary therapy sessions, mental health coaching, and meditation resources. Additionally, our generous paid time off policy includes vacation, sick leave, and wellness days.

Key Responsibilities
  • Deliver Tier 2 Executive level support
  • Exhibit outstanding customer service skills
  • Work independently or collaboratively as needed
  • Demonstrate a proactive approach to problem-solving
  • Engage in additional support tasks, including researching and recommending solutions
  • Collaborate with vendors and backline teams to resolve technical issues
  • Provide exceptional customer service, adhere to processes, and engage with a diverse corporate clientele
Minimum Qualifications
  • Proficient in configuring Windows 7, Mac OS, MS Office Suite, and installing computers and printers
  • Knowledge of configuration processes
  • Experience with O365
  • Familiarity with Active Directory and network connectivity protocols such as TCP/IP, DNS, WINS, DHCP, and wireless technologies
  • Strong troubleshooting capabilities
  • Excellent communication and customer service skills
  • Experience providing support to Directors and higher-level executives
  • Able to manage multiple tasks and prioritize effectively
  • Work autonomously with minimal supervision
  • Maintain composure under pressure


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