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Optical Retail Specialist

1 month ago

Tallahassee, Florida, United States EssilorLuxottica Full time
Job Title: LensCrafters - EyeCare Advisor

Job Summary:

The EyeCare Advisor is responsible for delivering exceptional customer service and providing high-quality optometric care to patients. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced retail environment.

Key Responsibilities:

  • Greets customers promptly and provides a welcoming experience
  • Explains all required paperwork, tests, products, and services to patients
  • Reviews prescriptions and patient information carefully to identify special needs
  • Shows patience and courtesy to indecisive or difficult customers and patients
  • Performs work accurately and thoroughly despite time pressure and customer volume
  • Identifies situations involving unsatisfied customers and acts quickly for resolution
  • Handles and files all patient records in an organized and efficient manner
  • Places contact lens orders, processes shipments, and submits invoices for payment
  • Operates the POS system terminal and collects proper payment following company security procedures

Requirements:

  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise

Preferred Qualifications:

  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.