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IT Support Specialist for Schools

2 months ago

Colorado Springs, Colorado, United States Inspiroz Full time
Position Overview

Inspiroz is seeking a dedicated Educational Technology Support Specialist to enhance our on-site IT assistance team. This role is pivotal in delivering exceptional technical support to our charter schools, working closely with both local and remote teams.

Key Responsibilities:

  • Addressing technical challenges on-site while overseeing installations, repairs, and maintenance tasks.
  • Facilitating effective communication with remote IT support personnel and clients.
  • Ensuring high levels of client satisfaction through proactive communication and assistance.
  • Accurately tracking time and managing support tickets.

Qualifications:

Knowledge Required:

  • Proficiency in Windows and Mac operating systems
  • Understanding of Active Directory
  • Familiarity with networking principles
  • Experience with hardware repairs

Essential Skills:

  • Strong customer service orientation
  • Technical troubleshooting abilities
  • Effective verbal and written communication skills

Core Abilities:

  • Enthusiasm for technology and innovation
  • Ability to adapt and multitask in a dynamic environment
  • Self-driven with a collaborative spirit
  • Proficient in problem-solving and troubleshooting

Educational Background: A Bachelor's Degree in a technology-related discipline or equivalent certifications.

Experience: 1-2 years in Tier 1 and Tier 2 technical support roles.

What We Offer:

  • A culture that prioritizes employee engagement
  • Opportunities for professional advancement
  • A competitive salary and comprehensive benefits package

Become a part of Inspiroz and contribute to a team committed to delivering outstanding technology support to educational institutions.