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IT Project Systems Specialist II

1 month ago

Paterson, New Jersey, United States Singer Full time
Job Summary

The Project Systems Specialist II is a key member of our IT team, responsible for assisting in the planning, execution, and maintenance of projects, systems, and other IT applications. This role involves collaborating with cross-functional teams to ensure that systems are set up, configured, and functioning efficiently.

Key Responsibilities
  • Executing project goals and following plans set by the IT Project Data Supervisor.
  • Collaborate with project managers and team members to assist in project planning, including defining objectives, tasks, and timelines.
  • Change Management:

Help manage changes to project scope, schedule, and costs, and communicate these changes to stakeholders.

  • Travel of up to 25% may be required for this position.
  • Resolving tickets that have been escalated from other Service Desk staff.
  • Working with IT Service Desk Coordinator on tickets to ensure timely resolution of issues.
  • Documenting in Track-IT ticket all details about a reported issue, steps taken to resolve, and the Resolution if there is one.
  • Participate in system testing, upgrades, and patches, ensuring all project systems are running smoothly and aligned with organizational needs.
  • Other Tasks as assigned.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • 2-4 years of experience in a technical role supporting systems or enterprise tools.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a commitment to maintaining quality standards.
  • Ability to work collaboratively with cross-functional teams.

Ability to create clear and concise training documentation for new software, modification(s), hardware, or process(es) for both users and the IT group.

  • Advanced Office 365 experience.
  • Is a self-starter and has the ability to research solutions without direction from management.
  • Is organized and able to prioritize tickets based on urgency and needs of the user(s).

Singer Equipment Company is a leading provider of food equipment and services. We are committed to delivering exceptional customer service and supporting our employees in their careers.

We offer a competitive starting wage, a comprehensive benefits package, and opportunities for professional growth and development.