Computer Support Specialist
2 weeks ago
Role Overview.
The individual will be responsible for diagnosing and resolving both software and hardware issues encountered by computer users.
Our Values.
At Sargento, you will be part of a company that values its employees and fosters a family-like atmosphere. Our guiding principle is straightforward: hire talented individuals and treat them with respect. Here, you are empowered to make decisions that positively impact both your colleagues and the overall success of the organization. We encourage you to contribute meaningfully to the community, the company, and your own professional journey. With a variety of experiences and learning opportunities available, you can turn your career aspirations into reality. If you seek a supportive environment to advance your career, you will find it here.
Distinctive Benefits.
- Comprehensive health coverage, including Fertility and Adoption benefits, Dental, and Vision Insurance.
- Flexible Work Arrangements
- Hybrid schedule - Onsite Tuesday to Thursday with the option to work remotely on Monday and Friday.
- Compressed work week - Option to take Fridays off.
- Onsite Health & Wellness Center featuring a nurse practitioner, licensed physical therapist, dietitian, personal trainer, health coach, care coordinator, and work-life mentor.
- 401K contributions from the employer that rank in the top 1% nationally.
- Relocation Assistance.
- Tuition Assistance.
- Access to Employee Store.
Key Responsibilities.
- Respond to user requests for assistance with hardware, software, networking, smartphones, and other technology-related issues. Conduct interviews to gather information about the problem and guide users through diagnostic procedures to identify the source of the issue. Provide updates and completion information through the Service Desk system or direct communication.
- Possess a solid understanding of the installation, support, and performance of Windows 7 and 10 operating systems, along with desktop applications such as Microsoft Office 365 (Word, Excel, Access, Visio, PowerPoint, Project) and web browsers in a networked setting. Assess whether issues stem from hardware or software.
- Manage problem identification, research, isolation, resolution, and follow-up for user issues, escalating more complex problems to supervisors or technical staff as necessary. Aim for first-call resolution by answering support center calls, logging and tracking calls in the Service Desk system, and maintaining historical records and documentation.
- Engage with Dell technical support to determine corrective actions for hardware repairs. Assist in the installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives. Communicate activities with relevant team members and departments.
- Availability to work scheduled hours for Service Desk coverage, with some flexibility, including occasional weekend responsibilities. Respond to off-hours calls as per a scheduled rotation to ensure timely problem resolution.
- Conduct all duties with professionalism and confidentiality.
Qualifications.
- Associate Degree in Computer Science or a related field, along with 2 to 5 years of relevant experience as a computer or PC Technician.
About Us.
Sargento Foods, a family-owned business with over 2,400 employees and net sales of $1.8 billion, has been a leader in the cheese industry for more than 70 years. We pioneered the first successful pre-packaged sliced and shredded natural cheeses. Based in Plymouth, Wisconsin, we manufacture and market a variety of natural cheese products, ingredients, and sauces. Sargento is recognized for the exceptional quality of its products and for innovative design, packaging, and merchandising that have transformed the industry.
To learn more about our culture and values, please visit our website.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities-
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