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Computer Support Specialist

2 months ago

Plymouth, Wisconsin, United States Sargento Full time

Role Overview.
The primary responsibility of this position is to investigate and resolve issues related to software and hardware for computer users.

About Us.
At Sargento, we foster a culture built on trust and support, where every employee is valued. Our philosophy is simple: hire talented individuals and treat them as family. Here, you will have the opportunity to make impactful decisions that benefit both the community and the company, while also advancing your career. With a variety of experiences and resources available, you can turn your professional goals into achievements.

Distinctive Benefits.

  • Comprehensive health coverage, including benefits for fertility and adoption, as well as dental and vision insurance.
  • Flexible working arrangements:
    • Hybrid schedule with onsite work Tuesday to Thursday and remote options on Monday and Friday.
    • Compressed workweek options available.
  • Access to an onsite Health & Wellness Center featuring a nurse practitioner, physical therapist, dietitian, personal trainer, and health coach.
  • 401K contributions that rank in the top 1% nationally.
  • Relocation support available.
  • Tuition reimbursement programs.
  • Employee store access.

Key Responsibilities.

  • Respond to user requests for assistance with hardware, software, networking, and other technology-related issues. Conduct interviews to gather information and guide users through diagnostic steps to identify the source of problems. Provide updates and completion information through the Service Desk system or direct communication.
  • Possess a strong understanding of Windows 7 and 10 operating systems, as well as desktop applications like Microsoft Office 365 (Word, Excel, Access, PowerPoint, Project) and web browsers in a networked setting. Assess whether issues stem from hardware or software.
  • Manage problem identification, research, isolation, resolution, and follow-up for user issues, escalating more complex problems to supervisors or technical staff. Aim for first-call resolution by logging and tracking calls using the Service Desk system, maintaining historical records and documentation.
  • Engage with Dell technical support to determine solutions for hardware repairs. Assist in the installation of hardware and peripherals such as monitors, keyboards, and printers. Communicate with software and hardware vendors for service requests regarding defective products.
  • Adhere to scheduled hours for Service Desk coverage, demonstrating flexibility as needed, including occasional weekend responsibilities. Be prepared to respond to off-hours calls as part of a scheduled rotation.
  • Conduct all duties with professionalism and confidentiality.

Qualifications.

  • An Associate Degree in Computer Science or a related field, along with 2 to 5 years of relevant experience in computer or PC support.

Company Background.
Sargento Foods, a family-owned business with over 2,400 employees and net sales of $1.8 billion, has been a leader in the cheese industry for more than 70 years. We pioneered the first successful pre-packaged sliced and shredded natural cheeses. Based in Plymouth, Wisconsin, we manufacture and market a variety of cheese products, ingredients, and sauces, known for our exceptional quality and innovative packaging.