Service Support Specialist Team Lead

3 days ago


North Little Rock, Arkansas, United States DOC Maintenance Inc Full time
About the Role:

We are seeking a highly skilled Service Support Specialist Team Lead to join our team at DOC Maintenance Inc. As a Service Support Specialist Team Lead, you will play a crucial role in ensuring the smooth delivery of services to our customers.

Key Responsibilities:

  • Lead a team of service support specialists in routine dispatching of field service technicians to repair and maintain equipment at customer sites
  • Review completed service calls for accuracy and billing readiness
  • Communicate updates with the team and escalate concerns as needed
  • Provide exceptional customer service
  • Foster strong relationships with field technicians and coworkers
  • Develop and implement process improvements to enhance service delivery

Requirements:

  • Prioritize tasks in a fast-paced environment
  • Excellent verbal and written communication skills
  • Able to multitask and detail-oriented in written communication
  • Strong computer skills with Microsoft Office and company-related software
  • High school diploma or GED required
  • Customer service-type work experience is a plus

Compensation and Benefits:

  • $55,000 - $70,000 per year, depending on experience
  • Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance
  • Strong 401(K) match
  • Ongoing training and career development opportunities
  • Paid time off

DOC Maintenance Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.



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