IT Systems Analyst

3 days ago

Bangor, Maine, United States Bangor Hydro Full time
Job Title: IT Systems Analyst

Join our team as an IT Systems Analyst and take on a challenging role that requires a strong understanding of computer networks, telecommunications, and IT systems.

Job Summary:

We are seeking a highly skilled IT Systems Analyst to join our team at Bangor Hydro. As an IT Systems Analyst, you will be responsible for maintaining and protecting our computer and telecommunication network. This involves implementing large-scale projects, creating contingency plans, and maintaining good communications with other teams internal and external to the company.

Key Responsibilities:
  • Maintain a focus on the safety and security of staff and systems.
  • Provide support, maintenance, design, and development of network communications and telecommunications systems.
  • Serve as liaison to teams outside the Information Systems department as well as contractors and vendors working for the interests of the company.
  • Organize network and telecommunications support across teams, business units, and vendor services to align network and telecommunications plans with required corporate, municipal, state, federal, and other regulatory requirements.
  • Work closely with cybersecurity and legal/compliance teams to vet solutions and implement mitigations as required.
  • Work across business units to identify communications systems gaps and craft solutions to facilitate remediation.
  • Assist with reasonable familiarity and policy-based training to team members to align work with new or established policy and procedure standards.
  • Perform analysis of complex problems and provide assistance in relation to the identification of solutions which maintain communications systems functionality and avoid service disruption.
  • Work within and leverage the company ITSM solution to facilitate workflows and controls.
  • Assist in IT strategic planning and asset management efforts by identifying and vetting new technologies and providing recommendations related to their implementation and lifecycle support as required.
  • Assist in the preparation of documentation, project tracking, and management reporting to support department work plans.
  • Perform a key role in policy and procedure creation and implementation as it relates to network and telecommunication systems.
  • Responsible for disaster recovery planning and testing.
  • Provide reasonable cross-coverage support for basic systems administration tasks.
  • Aid team with documentation and training materials generation.
  • Pursue knowledge and understanding of existing and emerging technology related to information systems used within the company, the electrical utility industry, and in accordance with Maine state regulations.
  • Participate in after-hours support including weekends and holidays as part of an on-call rotation.
Requirements:
  • Must have a Bachelor's degree with a preference towards a Master's degree in IT. Telecommunications or an educational equivalent such as certificates and real-world experience.
  • Over 5 years of experience in IT, Telecommunications, or a related field.
  • Experience with computer networks, Active Directory, Exchange, Microsoft OS, Linux, Microsoft Teams, and ServiceNow preferred.
  • Experience with Cisco Unified Communications Systems, ITSM, ITIL, Mobile Device Management, MPUC, and NERC/FERC preferred.
  • Ability to think critically and innovatively about the IT and Telecommunications solutions that can keep data safe while still allowing a business to flourish.
  • Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision.
  • Project Management experience is helpful.
  • Must possess excellent written and oral communication skills.
  • Valid driver's license required and must be willing to travel for training, offsite work, and user group participation.
  • Position requires identity verification and seven-year criminal background check with update at least every seven years pursuant to NERC standards.
Additional Responsibilities:
  • Stay current on Information Technology (IT) and telecommunication trends and news.
  • Work with team members as needed for larger projects.
  • Develop and mentor new co-workers within Versant.
  • Participate in meetings, presentations, and performance evaluations.
  • Act as a subject matter expert on various business teams.
  • Engage with relevant user groups.
  • Perform other duties assigned by IT Manager.
Physical and Mental Job Requirements:
  • Position is primarily sedentary, with some walking and standing required.
  • Position requires mental and visual concentration.
  • Position requires excellent oral and written communication skills.
  • Position requires excellent organizational skills.

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