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PeopleSoft Support Specialist

2 months ago

Nashville, Tennessee, United States Tekfortune Inc Full time

Position: Technical Support Analyst

Company: Tekfortune Inc

Sector: Financial Services Technology

Key Responsibilities:

  • Maintain operational stability and accessibility for critical business functions
  • Manage and escalate incidents effectively
  • Conduct thorough Problem Management for production challenges
  • Coordinate remediation efforts with delivery teams
  • Facilitate comprehensive post-incident reviews
  • Lead initiatives for process enhancements
  • Mentor junior team members
  • Articulate complex technical challenges clearly
  • Implement ongoing improvement and problem management strategies
  • Provide support for both packaged and bespoke solutions
  • Exhibit strong analytical and troubleshooting capabilities

Required Experience & Skills:

  • Proven background in IT service delivery and support
  • Experience within the Finance or Banking sector
  • Ability to collaborate in matrixed environments
  • Familiarity with incident and problem management methodologies
  • Experience utilizing monitoring tools
  • Capacity to thrive in a fast-paced environment
  • Knowledge of cloud computing and data analytics
  • Proficient in API management techniques

Desired Qualities:

  • Excellent communication skills
  • Dependable and self-driven
  • Dedicated and results-oriented
  • Able to prioritize effectively
  • Adaptable and flexible
  • Eager to learn
  • Customer-focused with strong interpersonal abilities