Healthcare Customer Service Representative

4 days ago


Greenville, South Carolina, United States Cleveland Children's Clinic Full time

Job Summary:
The Cleveland Children's Clinic in Greenville, Mississippi is seeking a dedicated Patient Services Representative to join our team. This full-time role is an individual contributor position in the healthcare industry, focusing on delivering exceptional customer service and support to patients and their families at our clinic.

Key Responsibilities:
- Greet and check-in patients and their families upon arrival at the clinic
- Collect and verify patient information, including insurance details and personal information
- Schedule and confirm appointments for patients using electronic systems
- Answer and redirect incoming phone calls to appropriate staff members
- Provide excellent customer service and address any patient inquiries or concerns
- Maintain patient records and ensure accurate and up-to-date information
- Process insurance claims and collect payments from patients
- Collaborate with medical staff to ensure timely and efficient patient flow
- Assist with administrative tasks such as filing, scanning, and data entry

Requirements:
- Associate's or bachelor's degree preferred
- Prior experience in customer service or healthcare setting preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in using electronic systems and Microsoft Office
- Ability to maintain composure and professionalism in stressful situations

EEOC Statement:
Cleveland Children's Clinic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.
We are committed to creating a diverse and inclusive workplace for all employees.



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