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IT Support Technician

2 months ago

Rochester, New York, United States Woods Oviatt Gilman LLP Full time
IT Support Technician at Woods Oviatt Gilman LLP

Department: Information Technology

Job Type: Full-time, Monday to Friday, 8 AM to 5 PM (with flexible hours)

Company Overview:
Woods Oviatt Gilman LLP is a distinguished full-service law firm dedicated to providing exceptional legal services. Our team of experienced attorneys delivers effective solutions tailored to the unique needs of our clients. We foster a supportive and inclusive work environment that emphasizes open communication, teamwork, and personal growth.

Position Summary:
We are looking for a customer-focused IT Support Technician to provide technical assistance to end users in a fast-paced environment. This entry-level position offers ample opportunities for professional development for candidates with strong customer service, troubleshooting, and technical skills.

Key Responsibilities:

  • Act as the primary contact for internal clients seeking technical support.
  • Manage, track, and update requests in the IT Service Desk system.
  • Stay informed about best practices, solutions, and updates.
  • Regularly review and provide status updates on support requests.
  • Document and follow up on requests until resolution is achieved.
  • Escalate complex issues to senior support staff as necessary.
  • Provide feedback and suggestions to the IT team.
  • Share insights with management based on user feedback.
  • Assist in end-user training and contribute input.
  • Keep up-to-date with new technologies and industry trends.
  • Troubleshoot network and application issues effectively.
  • Independently resolve technical challenges.

Technical Skills Required:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Windows 10 and newer Microsoft operating systems.
  • Experience with Kofax and Adobe software.
  • Basic troubleshooting skills for printers, mobile devices, and hardware.
  • Understanding of virtual desktops, VMware, and VDI.

Qualifications:

  • 3-5 years of relevant experience is preferred.
  • Strong communication and problem-solving skills.
  • Collaborative team player with attention to detail.
  • Ability to prioritize tasks effectively.
  • Positive and respectful demeanor towards colleagues.
  • Proficiency in Microsoft Office and Document Management software.
  • Effective troubleshooting capabilities.

Physical Requirements:

  • Ability to lift computer equipment and hardware.
  • Capability to bend and stand for extended periods.
  • Able to lift up to 50 lbs. for equipment relocation.

Education & Experience:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of experience in IT Service Desk support.

This overview outlines core responsibilities and does not encompass all tasks. Confidentiality is essential. Salary for this position is competitive and based on qualifications.