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Claims Management Supervisor

2 months ago

Chesapeake, Virginia, United States Chubb Full time
Job Summary

We are seeking a highly skilled Claims Management Supervisor to join our team at Chubb. As a Claims Management Supervisor, you will be responsible for overseeing the daily operations of our claims team, ensuring timely and efficient service delivery, and providing technical guidance to staff on claim investigation, reserving evaluation, and resolution.

Key Responsibilities
  • Claims Team Leadership: Supervise and manage a team of claims examiners, providing guidance and support to ensure the delivery of high-quality service.
  • Technical Guidance: Provide expert technical guidance to staff on claim investigation, reserving evaluation, and resolution, ensuring compliance with company policies and procedures.
  • Performance Management: Review individual adjuster work product and performance, providing coaching and career development direction to improve performance.
  • Vendor Management: Effectively control the use, work product, and expenses of outside vendors, ensuring alignment with company goals and objectives.
  • Business Development: Develop and maintain strong business relationships with internal and external customers, identifying opportunities for growth and improvement.
Qualifications
  • Expertise in Claims Adjusting: High level of expertise in all aspects of claims adjusting, including investigation, reserving, and resolution.
  • Business Acumen: Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations, with the ability to apply this knowledge in a business context.
  • Leadership Skills: Ability to work effectively with a wide variety of people, including staff, vendors, and customers, with strong leadership skills and abilities.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.
Education and Experience
  • Education: Bachelor's degree or equivalent experience.
  • Experience: Minimum 5 years of insurance claims experience, with 3-5 years of leadership experience.
  • Licensure: Current adjuster license in one or more states preferred, with a willingness to obtain additional state licensure as needed.