Service Advisor
2 days ago
Hagerstown Ford is a leading Ford dealership in the Four State Area, renowned for its brand-new facilities and excellent location. As a family-owned and operated company with over 20 years of experience, we have built a solid reputation by providing superior quality products and services.
Job SummaryWe are seeking a highly organized and friendly Service Advisor to join our team. The ideal candidate will have a demonstrated ability to manage others, excellent time management skills, and fantastic communication skills with customers. As a Service Advisor, you will be responsible for overseeing service orders, ensuring prompt and courteous service to customers, and taking ownership of the customer's experience.
Key Responsibilities- Oversee service orders and flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in-person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of the service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
Hagerstown Ford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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