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Student Support Advisor

2 months ago

Hagerstown, Maryland, United States Hagerstown Community College Full time
Job Summary

The Student Support Advisor plays a vital role in ensuring the academic success and well-being of students at Hagerstown Community College. This position requires a strong commitment to student-centered services, proactive outreach, and intrusive guidance to support students in achieving their academic and career goals.

Key Responsibilities
  • Student Onboarding and Academic Advising: Provide proactive college onboarding and academic advisement for new students, guiding them through the onboarding process to ensure they are ready for classes.
  • Retention and Support: Serve on the CARE team, providing targeted support, interventions, and outreach to students at risk of drop-out or departure, and participate in monitoring degree audits and progress with students throughout their academic career.
  • Registration and Enrollment: Assist students with registration questions, navigate Self-Service's registration functions, and communicate with student cases submitted via the college's early alert processes.
  • Communication and Collaboration: Serve as a point of contact/liaison for one or more academic divisions on campus, providing updates about retention and registration initiatives and programs, and perform other duties as assigned.
Requirements
  • Education and Experience: Bachelor's degree required, preferably in Education or Social Work, with a Master's degree preferred. Experience working with students in a higher education setting and knowledge of student database systems are essential.
  • Skills and Abilities: Interpersonal skills to guide students in their academic decision-making, excellent organizational and planning skills, and advising and communication skills to deal effectively with students, faculty, staff, and community leaders.