Student Support Advisor

3 weeks ago


Hagerstown, Maryland, United States Hagerstown Community College Full time
Job Summary

The Student Support Advisor plays a vital role in ensuring the academic success and well-being of students at Hagerstown Community College. This position requires a strong commitment to student-centered services, proactive outreach, and intrusive guidance to support students in achieving their academic and career goals.

Key Responsibilities
  • Provide proactive onboarding and academic advisement for new students, guiding them through the college's processes and procedures.
  • Interpret and explain academic records, including SAT, ACT, and placement test results, as well as high school and college transcripts.
  • Assist students in scheduling and registration of courses, including explaining college policies and procedures.
  • Develop academic plans with students based on their career and major choices, and assist them in uploading the plans to the college's student database.
  • Refer students to faculty advisors and other college resources as needed, and participate in office general academic advising and retention rotation.
  • Serve on the CARE team, providing targeted support and interventions to students at risk of drop-out or departure.
  • Monitor degree audits and progress with students, intervening when challenges arise and providing resources and assistance as needed.
  • Communicate and provide proactive outreach to students who have not registered for a given semester, documenting issues and challenges and problem-solving appropriately.
Requirements
  • Bachelor's degree required, preferably in Education or Social Work; Master's degree preferred.
  • Experience working with students in a higher education setting, with knowledge and experience working with a student database system.
  • Ability to develop relationships and maintain best practices for proactive and intrusive student success guidance.
Working Environment

The Student Support Advisor will work in a normal office environment, with some need to work a flexible schedule to address the needs of day, evening, and weekend students.



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