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Customer Service Representative

1 month ago

Simpsonville, South Carolina, United States CPM Federal Credit Union Full time
Job Overview

CPM Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our valued members, ensuring their financial needs are met with utmost care.

Key Responsibilities:

  • Deliver exceptional member service, ensuring their needs are met with utmost care.
  • Perform basic banking transactions accurately and efficiently, such as accepting deposits, verifying cash and endorsements, cashing checks, and issuing official checks.
  • Resolve member issues and concerns promptly and professionally, or direct them to the right staff for resolution, ensuring their satisfaction and providing high-quality service.
  • Listen attentively to members, identify their financial requirements, and recommend suitable Credit Union products and services to support team sales objectives.

Requirements:

  • Preferred prior customer service or banking experience.
  • Strong attention to detail and precision in financial transactions.
  • Excellent interpersonal and communication skills for professional member service.
  • Sales-oriented mindset, recognizing member needs and making suitable recommendations.
  • Familiarity with banking policies, procedures, and compliance.
  • Flexibility in working hours and adapting to changing staffing needs.
  • High school diploma or equivalent

CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.