Customer Service Specialist

1 week ago

Joliet, Illinois, United States NuMark Credit Union Full time
About Us....

NuMark Credit Union is dedicated to enhancing the financial well-being of our members. With a workforce of over 140 professionals and a membership exceeding 50,000, we operate nine branches in the Chicagoland area. Our comprehensive range of financial services includes mortgage and auto loans, free checking accounts, and business solutions. We prioritize our members, treating them like family and assisting them in achieving their financial goals.

What We Value....

At NuMark Credit Union, we understand that our team is crucial to our success. We are committed to fostering the wellness and professional growth of our employees. Our aim is to create an environment where team members feel appreciated and supported, as we believe a strong team and positive culture provide us with a competitive edge.

We also believe in giving back to the community. Our employees have the chance to engage in volunteer initiatives and fundraising activities, partnering with organizations like the Northern Illinois Food Bank and Toys for Tots to make a positive impact in our neighborhoods.

Employee Benefits....

We prioritize the well-being of our employees by offering competitive benefits for you and your family. Full-time employees can select from various plans including Blue Cross Blue Shield (HMO or PPO), Dental, Vision, and more. Additional benefits include 3 weeks of Paid Time Off, Paid Holidays, Company-sponsored lunches and events, Birthday Holidays, Life Insurance, Short and Long Term Disability, a 401(k) Savings Plan with Company Match, Flex Spending Accounts, Education Reimbursement for higher education, Employee Assistance Programs, Paid Community Volunteer Time, and opportunities for career advancement.

Role Overview....

The Call Center Representatives are tasked with professionally answering incoming calls and actively participating in promotional initiatives. You will assist members with inquiries related to their accounts or services, ensuring they are directed to the appropriate department when necessary. Your responsibilities will include addressing questions about various programs, fees, policies, and services while maintaining the confidentiality of member information. You will be expected to represent the Credit Union positively and achieve sales and service goals while providing exceptional service.

Key Responsibilities....
  • Efficiently and accurately handle incoming calls; greet members professionally, cross-sell products and services, and conclude conversations effectively.
  • Maintain member confidentiality at all times.
  • Act as an information resource for member inquiries via phone, demonstrating knowledge of all deposit accounts and various programs.
  • Provide account-related information, verify ownership, and regularly confirm member contact details.
  • Assist members with requests such as ordering checks and managing account issues.
  • Keep an organized inventory of departmental forms and supplies.
  • Collaborate with other departments to uphold the Credit Union's service quality standards.
  • Develop effective solutions and make on-the-spot decisions to ensure efficient and appropriate member service.
  • Perform data entry accurately as required.
  • Adhere to all BSA policies and regulations within your area of responsibility.
Qualifications....

A high school diploma is required. Previous experience with NuMark Credit Union is preferred. Candidates must possess strong interpersonal and communication skills, with the ability to explain all Credit Union programs and services clearly. This role requires effective communication with both prospective and current members. Familiarity with PCs and a willingness to learn about the position's requirements are essential. We seek a highly motivated individual who is goal-oriented and results-driven, with a focus on timely task completion.

Equal Opportunity Commitment....

NuMark Credit Union is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We welcome applicants from diverse backgrounds and consider all qualified candidates without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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