Multilingual Customer Service Specialist

2 weeks ago


Joliet, Illinois, United States D'Arcy Auto Group Full time

About D'Arcy Auto Group

At D'Arcy Auto Group, we are dedicated to transforming every customer interaction into a lasting relationship. We believe that satisfied employees lead to satisfied customers, and we recognize and reward those who are committed to excellence and motivation. Each team member plays a vital role in our collective success, and we are committed to providing the award-winning service and value that our community has come to expect.

Employee Benefits

  • Comprehensive Medical Coverage
  • Dental Insurance
  • 401K Retirement Plan
  • Paid Training Programs
  • Paid Time Off
  • Company Holidays
  • Complimentary Saturday Lunches
  • Employee Discounts

Key Responsibilities

  • Manage service orders and the workflow in the Drive Lane, ensuring customers receive prompt and courteous service.
  • Take charge of the customer experience by executing additional tasks that enhance the dealership's positive impression.
  • Provide concierge-level support for all customer inquiries, whether via phone or in person, ensuring seamless service.
  • Maximize the daily scheduling of technicians' time to effectively serve customers.
  • Efficiently allocate work among technicians.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores that meet or exceed company benchmarks.
  • Assist in diagnosing vehicle issues and order necessary parts and tools.
  • Oversee warranty claims administration and provide training and supervision to service department staff.
  • Establish schedules and assign tasks to service department personnel.
  • Uphold company policies and standards while ensuring compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and maintain good employee relations.
  • Collaborate with management on hiring and disciplinary decisions within the service department.

Qualifications

  • Organized and approachable demeanor.
  • Proven leadership capabilities.
  • Strong time management skills.
  • Exceptional communication skills with customers.
  • Professional appearance and grooming.
  • Demonstrated success in service and sales.
  • Strong track record of customer satisfaction.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.
  • Willingness to undergo pre-employment background checks and drug screenings.


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