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Customer Service Representative

2 months ago

Joliet, Illinois, United States EKI Full time
Job Description

At EKI, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Customer Communication: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information about our products and services.
  • Order Management: Accurately enter customer orders, manage order fulfillment, and ensure timely shipment of products.
  • Relationship Building: Develop and maintain strong relationships with internal customers at all levels of the organization, ensuring seamless communication and collaboration.
  • Product Information: Provide customers with detailed product information, including features, benefits, and applications, to assist with product selection.
  • Technical Support: Offer basic technical support, answering customer questions about product make-up and application.
  • Record Keeping: Maintain accurate and well-organized records, including customer interactions, order status, and product information.
  • Problem Solving: Identify and resolve customer issues in a timely and effective manner, ensuring customer satisfaction.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Positive Attitude: Demonstrate a positive attitude, with a strong commitment to providing exceptional customer service.
  • Technical Skills: Possess basic math skills, with the ability to convert units of measure and utilize ERP systems.
  • Attention to Detail: Demonstrate a high level of attention to detail, with the ability to accurately enter customer information and manage order fulfillment.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and offer creative solutions.
Benefits:
  • Competitive Pay: Receive competitive pay, based on experience.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and retirement plan benefits.
  • Paid Time Off: Receive paid time off, including vacation, holiday pay, and sick pay.