Field Service Engineer

4 weeks ago


Colorado Springs, Colorado, United States Standard BioTools Full time

Accelerate Breakthroughs in Human Health

At Standard BioTools, we are seeking a highly motivated Field Service Engineer to deliver exceptional service across our portfolio of products in Mass Cytometry systems. As the primary customer contact on technical and service-related issues, you will be responsible for system installations, service visits, and technical support case management.

Key Responsibilities:

  • Troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.
  • Contribute to high-value service-related procedures and documents.
  • Identify areas for product and process improvement and communicate these accordingly.
  • Travel around 75% on both a scheduled and unscheduled basis.

Requirements:

  • BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments.
  • Substantial working knowledge of optical, electrical, and mechanical sub-systems.
  • Expertise in employing root cause analysis and corrective action methodologies.

We Offer:

  • A positive culture where our people can do the best work of their careers.
  • A collaborative and inclusive work environment.
  • Opportunities for professional growth and development.

Standard BioTools is an Equal Opportunity Employer.



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