Field Service Engineer
4 weeks ago
Accelerate Breakthroughs in Human Health
At Standard BioTools, we are seeking a highly motivated Field Service Engineer to deliver exceptional service across our portfolio of products in Mass Cytometry systems. As the primary customer contact on technical and service-related issues, you will be responsible for system installations, service visits, and technical support case management.
Key Responsibilities:
- Troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.
- Contribute to high-value service-related procedures and documents.
- Identify areas for product and process improvement and communicate these accordingly.
- Travel around 75% on both a scheduled and unscheduled basis.
Requirements:
- BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments.
- Substantial working knowledge of optical, electrical, and mechanical sub-systems.
- Expertise in employing root cause analysis and corrective action methodologies.
We Offer:
- A positive culture where our people can do the best work of their careers.
- A collaborative and inclusive work environment.
- Opportunities for professional growth and development.
Standard BioTools is an Equal Opportunity Employer.
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