Senior Director of CRM Systems

1 week ago


Richmond, Virginia, United States Virginia Commonwealth University Full time
About the Role

The Virginia Commonwealth University (VCU) Office of Development and Alumni Relations is seeking a highly skilled Senior/Director of CRM Systems to lead the CRM Systems team during a pivotal transition in preparation for our next comprehensive campaign.

The ideal candidate will possess deep expertise in Blackbaud CRM functionality and apply best practices to higher education or academic medical center fundraising and engagement.

This role will lead strategic and technical efforts to optimize and upgrade the enterprise systems that drive fundraising and engagement for VCU.

The Senior/Director of CRM Systems will supervise and coach a team of developers and technical analysts to establish projects, deadlines, and assignments and ensure department standards for work output are met.

The Development & Alumni Relations team has the unique opportunity to make final determination of duties, working title, and salary based on knowledge, skills, and experience of the candidate pool.

Candidates with varying levels of experience are encouraged to apply and will be considered equally.

Key Responsibilities
  • Lead the CRM systems team (developers and analysts) including hiring, daily oversight, performance management, and career development, and mentoring for professional staff.
  • Contribute to and execute a technology strategy aligned with VCU DAR's fundraising and alumni engagement goals.
  • Refine, enhance, and maintain a robust data architecture to support fundraising, alumni relations, and constituent relationship management while implementing custom applications and integrations.
  • Lead the enterprise integration strategy for CRM Systems to maximize efficiency and connectedness for VCU.
  • Ensure the stability, performance, and security of fundraising and alumni engagement systems.
  • Work with leaders to plan, develop, implement, and support new or existing online and digital strategies.
  • Work with business units to ensure online data capture is optimized within the CRM environment and that our CRM resources are leveraged for maximum efficacy.
  • Develop and manage data connections from web-based solutions to support Development and Alumni Relations strategies for the engagement of alumni, donors, and other constituencies.
Qualifications
  • Bachelor's degree in computer science, mathematics, statistics, information systems, or a related field or a demonstrated equivalent experience.
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so at VCU.
  • Progressive and broad knowledge of fundraising and engagement best practices and how to integrate technology to co-developed strategies.
  • A minimum of five years of progressively responsible experience working with the Blackbaud CRM SDK.
  • A minimum of five years of relatable experience in application programming and API development (direct or indirectly responsible).
  • Demonstrated experience in a leadership role with direct or indirect supervisory or coaching experience.


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