Senior/Director of CRM Systems

2 weeks ago


Richmond, Virginia, United States Virginia Commonwealth University Full time
Job Title: Senior/Director of CRM Systems

Virginia Commonwealth University is seeking a highly skilled and experienced Senior/Director of CRM Systems to lead the CRM Systems team and drive the development and implementation of CRM strategies to support fundraising and engagement efforts.

Key Responsibilities:
  • Lead the CRM Systems team, including hiring, daily oversight, performance management, and career development.
  • Contribute to and execute a technology strategy aligned with VCU DAR's fundraising and alumni engagement goals.
  • Refine, enhance, and maintain a robust data architecture to support fundraising, alumni relations, and constituent relationship management.
  • Lead the enterprise integration strategy for CRM Systems to maximize efficiency and connectedness for VCU.
  • Ensure the stability, performance, and security of fundraising and alumni engagement systems.
Requirements:
  • Bachelor's degree in computer science, mathematics, statistics, information systems, or a related field.
  • Minimum of five years of progressively responsible experience working with the Blackbaud CRM SDK.
  • Minimum of five years of relatable experience in application programming and API development.
  • Demonstrated experience in a leadership role with direct or indirect supervisory or coaching experience.
Preferred Qualifications:
  • Knowledge and understanding of omni-channel fundraising marketing techniques, concepts, data, and applications.
  • Experience implementing marketing automation software such as SFMC, Marketo, within the BBCRM environment.
  • Prior experience working in fundraising and engagement for a R1, higher education, or academic medical center.


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