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Import/Export Customer Service Specialist

2 months ago

Newark, New Jersey, United States Best Transportation LLC Full time
Import/Export Customer Service Representative

Best Transportation LLC, a leading drayage trucking company with a rich history of over 41 years of experience, is seeking a skilled professional to support our operations and customers.

This is an office-based customer service position with a focus on import/export and transloading/warehouse expertise.

Key Responsibilities:

  • Provide logistics/trucking customer service with drayage and import/export knowledge/experience
  • Offer customer service with a warehouse/transloading focus
  • Process delivery orders from start to finish
  • Communicate and provide information to assist operations and customers
  • Maintain the highest level of customer satisfaction
  • Provide customer reports and updates
  • Coordinate with warehouse/transload team
  • Coordinate with customers for shipments and pickups
  • Schedule delivery appointments

Requirements:

  • Solid communication and interpersonal skills
  • Detail-oriented and accurate
  • Strong Microsoft Office knowledge, specifically Excel and Outlook
  • Positive attitude, high energy, and team player
  • Excellent work ethic
  • Profit Tools knowledge is a plus