Wellness Specialist

17 hours ago


Auburn Hills, Michigan, United States TRANSCEND COMPANY INC Full time
Job Title: Wellness Specialist

At Transend Company Inc., we are seeking a highly motivated and detail-oriented Wellness Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our patients.

Job Summary:

The Wellness Specialist will work closely with prescribing physicians to identify treatment plans for patients and oversee the execution of those plans. You will possess a deep understanding of bio-identical hormones, peptides, and other health and wellness products, and remain up-to-date on new product and regulatory changes in the industry.

Key Responsibilities:
  • Work directly with prescribing physicians to identify treatment plans for patients.
  • Oversee and counsel patients on the execution of their treatment plans.
  • Possess detailed knowledge of bio-identical hormones, peptides, and other health and wellness products.
  • Remain updated on new product and regulatory changes in the industry.
  • Demonstrate superior customer service and maintain relationships with assigned patient accounts.
  • Update CRM profiles with detailed and accurate information.
  • Meet all performance expectations and regulatory requirements.
  • Remain HIPAA compliant and represent the company in a unified fashion.
Requirements:
  • Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries).
  • High adaptability to an ever-changing and challenging environment.
  • Ability to interact effectively with diverse customer base via phone, email, and Zoom.
  • Excellent verbal and written communication skills.
  • Must be detail-oriented and possess a high level of accuracy.
  • Willingness to work collaboratively and ability to demonstrate effective teamwork.
  • Ability to prioritize work and meet deadlines.
  • Must be self-starter and results-driven.
  • Sensitivity to confidential documents and information.
Preferred Qualifications:
  • Previous experience in customer service, clinical administration, or related sales experience.
  • Proven track record of organically converting prospects into sales.
  • Experience with CRM software, social media applications, and Microsoft Office.
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone and other therapies.

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