Customer Experience Technical Consultant

5 days ago


Palo Alto, California, United States Assured Full time
Unlock Your Potential in Claims Processing

We're on a mission to revolutionize insurance at Assured, and we need your expertise

Our goal is to provide large insurers with cutting-edge software solutions that empower them to succeed in a technology-driven world.

You'll work closely with our product engineering team, client engagement team, and clients to deliver seamless customer experiences. As a Customer Experience Technical Consultant, you'll bridge the gap between technical requirements and client needs.

Your key responsibilities will include:

  • Designing, configuring, and implementing product solutions tailored to clients' business needs
  • Providing in-depth technical support to clients during and after implementation
  • Acting as a liaison between clients and internal teams to share customer feedback and suggest improvements
  • Conducting technical discovery sessions to understand client needs and provide recommendations

What You'll Bring:

  • Experience as a software engineer in a fast-growing startup environment, preferably in SaaS or B2B software
  • Technical skills: Proficiency in Typescript, React, and Node, with familiarity with APIs
  • Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions
  • Excellent verbal and written communication skills to explain complex technical concepts to non-technical clients

Why Join Us?

  • Competitive Compensation: Enjoy a salary range of $180,000 - $200,000
  • Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses
  • Dental Insurance: We protect your pearly whites
  • Vision Insurance: Everyone can see clearly now at Assured
  • Life Insurance: It's on the house Provided at no cost to you
  • Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation
  • Family Leave: Maternity and paternity leave options
  • Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
  • Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


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