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Refrigeration Service Operations Manager

2 months ago

Portland, Oregon, United States JH Kelly Full time

Position Overview:

The Refrigeration Service Operations Manager is a pivotal role within our organization, responsible for overseeing the refrigeration service department. This position requires a professional with a proven track record in management and a deep understanding of refrigeration systems.

About Us:

At JH Kelly, we are a family-owned construction firm with over a century of industry leadership. Our commitment to safety and quality has earned us numerous accolades, and we pride ourselves on fostering a collaborative work environment.

Key Responsibilities:

  • Achieve and maintain profit margins.
  • Lead and mentor refrigeration service technicians.
  • Identify and negotiate maintenance agreements.
  • Develop strategies for managing customer accounts.
  • Prepare and deliver effective sales proposals.
  • Handle administrative tasks related to cost management and quality assurance.
  • Expand our customer base through networking and referrals.
  • Engage in industry networking opportunities to enhance sales and customer loyalty.
  • Document leads and referrals using our Customer Relations Management (CRM) system.
  • Promote a culture of teamwork and collaboration.
  • Follow the annual action plan, including calls and proposals.
  • Address customer concerns and provide expert advice.
  • Assist field personnel with project-related inquiries.
  • Ensure compliance with contract terms.
  • Attend meetings and submit reports promptly.
  • Maximize annual revenue while ensuring profitability.
  • Maintain or exceed company standards for booked margins.
  • Establish and nurture long-term customer relationships.
  • Participate in industry associations to drive revenue.
  • Complete additional tasks as assigned.

Relationships:

Foster positive relationships with team members, management, and external partners, including vendors and suppliers.

Qualifications:

A minimum of five years of experience in the mechanical industry is preferred.

Essential Skills:

  • Strong understanding of refrigeration systems and customer service.
  • Proven ability to generate new business opportunities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects effectively.
  • Capacity to work independently and collaboratively.
  • Proficiency in Microsoft Office Suite.
  • Reliable attendance history.
  • Valid driver's license and clean driving record.

Physical Requirements:

This role requires the ability to stand, walk, and sit for extended periods, as well as occasional lifting of up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Why Choose JH Kelly?

We offer a competitive salary and benefits package, a collaborative company culture, and opportunities for professional growth and development. Join us in our commitment to innovation and excellence.

Benefits Include:

  • Competitive salary range.
  • Annual performance bonuses.
  • Profit-sharing opportunities.
  • Comprehensive medical, dental, and vision coverage.
  • Paid time off and holidays.
  • 401K plan with company matching.
  • Life insurance and disability coverage.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.